FAQs

Here you will find answers to your frequently asked questions. If you can’t find what you're looking for, submit your question and we'll email you an answer.

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Do I need a referral?

In general, no. Physiotherapists are able to see clients directly without the need for a referral. If you do have a referral from your GP or specialist, please bring it along to your first appointment.

There are occasions where other paperwork may be required. If you are seeking treatment through: workers compensation, motor vehicle accident insurance or Medicare (only available in special instances), a referral is required from your doctor.

How do I make an appointment?

Call (02) 9948 6188 to make an appointment at our St Leonards or Balgowlagh clinics.

If you are booking for a pre pointe assessment, for more than 1 area of injury, or if you feel you would like to schedule some extra time, please let our receptionist know and we will be more than happy to arrange this for you.

What if I need to cancel my appointment?

Our clinics have a 24 hour cancellation policy as our therapists are in high demand. We value the opportunity to be able to offer an appointment to another waiting or urgent client. We understand that illness happens and that lives are busy, however we ask that all clients provide us with the courtesy of as much time as possible to find you an appointment that better suits you.

Pricing

Our prices are time-based and reflective of our experience. Consultations start from $90. Please call us to discuss your appointment.

Payment options

We accept all credit cards, including AMEX, for your convenience.  If you do have private health insurance, we have HICAPS facilities on site so that you can use your private health fund card to claim your rebate immediately. We also accept cash or cheque if you prefer.

Can’t find an answer to your question? Feel free to contact us and we will respond within 24 hours.

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associations

We are proud members of Australia’s leading physiotherapy, sports and dance medicine associations.